Versions Compared

Key

  • This line was added.
  • This line was removed.
  • Formatting was changed.

...

Public Facing Interface - External User

Info

...

Highlight important information in a panel like this one. To edit this panel's color or style, select one of the options in the menu.

Internal Interface

...

Do not log into nCORE, the complaint form is found on the public facing interface.

On the Public Facing Interface, click Report Incidents, Pollution, Unauthorized Activities.

Image Added

When clicked, a complaint submission form will appear.

Click Begin Form Entry and complete the complaint form.

Image Added

Once the form is complete, finalize the submission and submit the form.

Image Added

Once the submission is complete, a submission confirmation will appear.

Image Added

Internal Interface

After a submission is sent, the user’s submission will be found on the internal interface under submissions.

Image Added

When the user clicks open, they will be able to view the complaint details.

The user will need to update the workgroup and processor to continue the submission process.

Image Added

Once the user updates the workgroup and processor they need to click save.

The Internal user will also have the option to add or modify:

  • Workflows and Tasks contacts, and program components.

Image Added
  • Additional Documents

Image Added
  • Events

Image Added
  • Program Components

Image Added

The internal user will also be able to view the initial submission under the documents tab.

Image Added

The internal user also has the option to manage the submission and review the form.

When the user clicks Manage Subscription, it will direct the user to another page where they will be able to view , review, print, download, or view the forms confirmation.

Image Added

Once the internal user has reviewed the complaint and completed the necessary actions they can then update the status of the complaint by going to the top right hand corner and click update status.

The user can then change the status to complete and close the complaint.

Image Added