This page is a step-by-step guide on how to submit a complaint on nVIRO’s Public Interface and how to manage Complaints as an Internal User.
Submitting a Complaint as an External User
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Do not log into nCORE, the complaint form Complaint Form is found on the public facing interfacePublic Facing Interface. |
On the Public Facing Interface, click Report Incidents, Pollution, Unauthorized Activities.
When clicked, a complaint submission form will appear.
Click Begin Form Entry, and complete the complaint formComplaint Form.
Once the form is complete, finalize the submission and submit the formby clicking Submit Form.
Once the submission is complete, a submission A submission confirmation will appear, letting the User know the Complaint Form has been complete.
Internal Interface
After a submission is sent, the user’s submission will
Viewing and Managing a Complaint as an Internal User
Once the User submits the complaint form, the submission can be found on the internal interface under submissionsInternal Interface under Submissions-All.
When the user User clicks open Open, they will be able to view the complaint detailsComplaint Form Details.
The user will need to update the workgroup Workgroup and processor Processor to continue the submission process.
Once the user updates the workgroup and processor they need to click save. The Internal user will also have they are updated, click Save.
The Internal User has the option to add or modify : Workflows and Tasks
contacts,
and program components.
Additional Documents
Events
, Events, and Program Components.
The internal user will also be able to view the initial submission under the documents tab.
The internal user also has the option to manage the submission Internal User can also view the Initial Submission under the Documents Tab.
The Internal User also has the ability to Manage a Submission and review the form.
When the user User clicks Manage SubscriptionSubmission, it will direct the user them to another the Submission page where they will be able to view, review, print, download, or view the forms form confirmation.
Once the internal user complaint has been reviewed the complaint and completed all the necessary actions they are completed, the User can then update the status of the complaint. To update the complaint by going to , click Update Status in the top right hand corner and click update status. The user righthand corner.
Once all the requirements are met, the User can then change the status to complete and close the complaint.
completed.
Once the Status is marked as Complete, the User can then enter the decision.
Once the Status and Decision are entered, the Complaint Status will update in the system.
On this page
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