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New Hampshire Online Forms (nFORM) Support

New Hampshire Online Forms (nFORM) Support

Reporting Issues & Requesting Support: A Guide for New Hampshire Users

This guide outlines the process for reporting system problems, suggesting new features, and asking general questions related to our services.

Two Convenient Options for Reporting

We offer two easy ways to get the support you need:

  1. Email Submission:

  • Simply send an email to nhsupport@windsorsolutions.atlassian.net describing your issue or request.

    • Smart Ticketing: Our system intelligently analyzes your email for keywords, automatically categorizing your request to ensure it reaches the right team for prompt resolution.

  • This automatically generates a ticket in our support portal, ensuring your request is tracked and addressed efficiently.

  • You'll receive an email confirmation with your unique ticket number and a direct link to access your ticket in the portal.

  1. Self-Service Portal:

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  • Access our user-friendly portal at https://windsorsolutions.atlassian.net/servicedesk/customer/portal/1031

  • No login required! Report issues and submit requests with ease.

  • Choose the category that best describes your need:

    • Report a system problem: Encountering a bug, error, or technical difficulty? Let us know! Provide detailed information about the problem, including steps to reproduce it, error messages, and any relevant screenshots.

    • Suggest a new feature: Have an idea for improvement? Share your suggestions for new features or enhancements to existing functionalities.

    • Other questions: For general inquiries, assistance with navigation, or any questions not related to system problems or feature requests.

  • After submitting your request, you'll receive an email confirmation with your ticket number and a link to your ticket in the portal.

Accessing and Managing Your Tickets

  • While submitting a ticket doesn't require login, accessing existing tickets in the portal requires you to be logged in. This measure ensures the confidentiality and security of sensitive company and agency information.

  • Stay informed! You'll receive email notifications whenever your ticket is updated, closed, or canceled.

  • Our dedicated support staff can communicate with you directly through the ticket by adding comments. These comments are automatically forwarded to your email address, facilitating clear and efficient communication.

Need More Help?

We're committed to providing excellent support. If you have any questions or require further assistance with reporting issues or using the portal, please don't hesitate to contact us.