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Issue: Aceoffix opening in an MS Word Window instead of Ace Browser

Certain issues have been identified connected to monitor scaling.  If the scaling on any monitor hooked to the work station is greater than 100%, it can result in Aceoffix opening in Word rather than in Acebrowser. 

The following 

MI EGLE put together the following document which fixed their AceOffix scaling issues.

View file
nameAceOffix Scaling Fix.pdf
height400

Still not working?

Word is Opening in a separate window?

causing Aceoffix to open in MS Word instead of the browser.  This is typically cause by not having Word settings set to optimize for compatibility.

Setting Compatibility mode

Set the local Word options Optimize for Compatability Compatibility (application restart required)

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Image Added


Still not working?

Single Monitor?

Possibly an MS Office suite problem. 

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If the above 2 points are not the cause, then try re-installing MS Office to see if this issue can be solved.

Add-Ins?

If re-installing MS Office does not solve this problem, please try the following:

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  • If this solves the issue you can add the necessary add-ins one by one to confirm which add-in caused the issue.

LINK TO RELATED ON ACEOFFIX WEB SITE:

http://www.aceoffix.com/support/help-center/      (search for 'word')


Monitor Scaling

If the scaling on any monitor hooked to the work station is greater than 100%, it may result in Aceoffix opening in Word rather than in Ace Browser. 

The following helped in certain situations when above changes failed.  The following document, put together by MI EGLE fixed certain AceOffix scaling issues they were experiencing.

View file
nameAceOffix Scaling Fix.pdf
height400