Overview
Trigger Types
System Action notifications can be triggered in either Real Time or part of a Batch (Nightly) process. Real time triggers happen in real time as records are added or updated by a user, or some other user-initiated action. Batch (Nightly) triggers happen as part of a nightly batch process that checks date values on specific records. For example, in the image below, a system action has been set up to send a notification 5 days before a submissions' processing deadline is reached:
Priority Ranking
The notification generation logic will always select the highest ranked notification that matches the criteria of the entity to which the notification relates (e.g. program area, entity type, etc).
Imagine three scenarios:
- Submission Status Change Notification - Program Area = (none) , Action Type filters = (none) (generic) - Priority = 3
- Submission Status Change Notification - Program Area = "Resources", Action Type filter = (none) (more specific) - Priority = 2
- Submission Status Change Notification - Program Area = "Resources", Action Type filter = "Renewal" (very specific) - Priority = 1
So if a submission's status changes for a Resources permit whose Action Type = "New" then #2 will be sent since it does not meet the criteria of #3.
So if a submission's status changes for a NPDES permit then #1 will be sent since it does not meet the criteria of #2 or #3
Trigger Events
System Action notifications can be set up to trigger on any of the following events
| Trigger Type | Functional Area | Trigger Description |
|---|---|---|
| Batch (Nightly) Trigger | Application/Request | Submission Admin Complete Determination Deadline Date |
| Batch (Nightly) Trigger | Application/Request | Submission Processing Deadline Date |
| Real-Time Trigger | Application/Request | Submission Assigned |
| Real-Time Trigger | Application/Request | Submission Event Added |
| Real-Time Trigger | Application/Request | Submission Reassigned to Another User |
| Real-Time Trigger | Application/Request | Submission Received (New) |
| Real-Time Trigger | Application/Request | Submission Received (Revision) |
| Real-Time Trigger | Application/Request | Submission Status Change |
| Batch (Nightly) Trigger | Complaint/Incident | Complaint/Incident Processing Deadline Date |
| Real-Time Trigger | Compliance Action | Compliance Action Event Added |
| Batch (Nightly) Trigger | Evaluation | Evaluation Scheduled Date |
| Real-Time Trigger | Evaluation | Evaluation Event Added |
| Real-Time Trigger | Evaluation | Evaluation Status Change |
| Batch (Nightly) Trigger | Permit | Permit Expire Date |
| Real-Time Trigger | Permit | Permit Event Added |
| Real-Time Trigger | Permit | Permit Status Change |
| Batch (Nightly) Trigger | Public Notice | Public Notice End Date |
| Batch (Nightly) Trigger | Public Notice | Public Notice Start Date |
| Real-Time Trigger | Receivable | Charge/Adjustment/Late Fee/Write off added |
| Real-Time Trigger | Receivable | Payment Received |
| Batch (Nightly) Trigger | Schedule | Schedule Due Date |
| Real-Time Trigger | Schedule | Submittal Received (New) |
| Real-Time Trigger | Schedule | Submittal Received (Revision) |
| Real-Time Trigger | Schedule | Submittal Review Decision |
| Real-Time Trigger | Site | Site Event Added |
| Batch (Nightly) Trigger | Task | Task Due Date |
| Real-Time Trigger | Task | Task Assignee Set or Changed |
| Real-Time Trigger | Task | Task Status Change |
| Batch (Nightly) Trigger | User | User Password Expire Date |
| Real-Time Trigger | User | User Account Active/Inactive Status Change |
| Real-Time Trigger | User | User Password Changed |
| Real-Time Trigger | User | User Site Level Access Active/Inactive Status Change |
| Real-Time Trigger | User | User Verification Request Status Change |
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