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Issue: Aceoffix opening in an MS Word Window instead of Ace Browser
Certain issues have been identified
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The following
MI EGLE put together the following document which fixed their AceOffix scaling issues.
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Still not working?
Using Office2019?
Set the local Word options Optimize for Compatability (application restart required)
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that cause Aceoffix to open in MS Word instead of the browser. This is most often caused by not having Word settings set to optimize for compatibility.
Setting Compatibility mode
Within your word program on your computer (not within Aceoffix):
- Open Word.
- Click Options.
- In the General options, click Optimize for Compatibility (application restart required).
Image Added - Click OK.
- Restart your PC.
Still not working?
Single Monitor?
- Please use professional and higher versions of MS Office. Do not use the home version.
- Please make sure that MS Office suite is fully installed
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- .
Add-Ins?
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Modify Word Add-in option:
Open up a local copy of Word
Select File > Options > Add-ins
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Click GO on Manage COM
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Add-ins
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4. A popup will appear, allowing you to remove Add-ins.
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5. Select all Add-ins, EXCEPT Aceoffix Add-in, and click "Remove."
6. Click OK and restart your computer.
If this solves the issue, you can add the necessary add-ins one by one to confirm which add-in caused the issue.
LINK TO RELATED ON ACEOFFIX WEB SITE:
http://www.aceoffix.com/support/help-center/ (search for 'word')
Monitor Scaling
If the scaling on any monitor hooked to the workstation is greater than 100%, it may result in Aceoffix opening in Word rather than in Ace Browser.
The following helped in certain situations when the above changes failed. The following document, put together by MI EGLE, fixed certain AceOffix scaling issues they were experiencing.
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