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Issue: Aceoffix opening in an MS Word Window instead of Ace Browser

Certain issues have been identified causing Aceoffix to open in MS Word instead of the browser.  This is typically cause by not having Word settings set to optimize for compatibility.

Setting Compatibility mode

Set the local Word options Optimize for Compatibility (application restart required)


Still not working?

Single Monitor?

Possibly an MS Office suite problem. 
  1. Please use professional and higher versions of MS Office. Do not use home version.
  2. Please make sure that MS Office suite is installed fully.


If the above 2 points are not the cause, then try re-installing MS Office to see if this issue can be solved.

Add-Ins?

If re-installing MS Office does not solve this problem, please try the following:

Modify Word Add-in option:

  1. Open up local copy of Word

  2. Select File > Options > Add-ins

  3. Click GO on Manage COM Addins


4. A popup will appear allowing you to remove Add-ins.

5. Select all Add-ins EXCEPT Aceoffix Add-in and click "Remove"

6. Click OK and restart your computer.

  • If this solves the issue you can add the necessary add-ins one by one to confirm which add-in caused the issue.

LINK TO RELATED ON ACEOFFIX WEB SITE:

http://www.aceoffix.com/support/help-center/      (search for 'word')


Monitor Scaling

If the scaling on any monitor hooked to the work station is greater than 100%, it may result in Aceoffix opening in Word rather than in Ace Browser. 

The following helped in certain situations when above changes failed.  The following document, put together by MI EGLE fixed certain AceOffix scaling issues they were experiencing.


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