Overview

Trigger Types

System Action notifications can be triggered in either Real Time or part of a Batch (Nightly) process. Real time triggers happen in real time as records are added or updated by a user, or some other user-initiated action. Batch (Nightly) triggers happen as part of a nightly batch process that checks date values on specific records. For example, in the image below, a system action has been set up to send a notification 5 days before a submissions' processing deadline is reached:

Priority Ranking

The notification generation logic will always select the highest ranked notification that matches the criteria of the entity to which the notification relates (e.g. program area, entity type, etc).

Imagine three scenarios:

1. Submission Status Change Notification - Program Area =  (none) , Action Type filters = (none) (generic) - Priority = 3
2. Submission Status Change Notification - Program Area = "Resources",  Action Type filter =  (none) (more specific) - Priority = 2
3. Submission Status Change Notification - Program Area = "Resources",  Action Type filter = "Renewal" (very specific) - Priority = 1 

So if a submission's status changes for a Resources permit whose Action Type = "New" then #2 will be sent since it does not meet the criteria of #3.
So if a submission's status changes for a NPDES permit then #1 will be sent since it does not meet the criteria of #2 or #3

Trigger Events

System Action notifications can be set up to trigger on any of the following events