Info
This capability was added in release 2024.1.

To ensure images render correctly on the majority of email applications in most email and web appsapplications, specific steps need to must be taken to insert when inserting images into a Notification Template. Using the standard Word Insert → Image or copy/paste technique will result in the images not being displayed notification template. Common methods for adding images, such as copy and paste or basic insert functions, can cause images to display improperly (or not display at all) in some email applications, most often in particularly Gmail and other web-based email systems.

Why Aren’t My Images Showing?

Simply put, the images Images need to be linkedinstead of rather than embedded. If When an image is simply inserted or pasted into a Notification Templatenotification template, the image content is embedded into the email itself. Most web clients (including Gmail) will remove embedded images. The notification will correctly show images within As a result, the notification may display correctly in nVIRO’s notification viewer, but they the images will be missing when viewed within in the user’s recipient’s email application.

Image ModifiedFor images to render correctly, they must be linked.
How to Insert an Image into a Notification Template
Firstly, this will only work
This method only works for images hosted at a URL.
Using
When linked using the method described below, Microsoft Word stores the image URL as opposed to image’s URL rather than embedding the image itself directly into the document. For things like commonly used, publicly available images, such as agency logos, this is usually not really a problem. The User just needs to locate the image on the agency web site and copy the URL. Follow the steps below to insert a problem—the image URL can be copied from the agency’s website.
To link the image:
Open the
Notification Template
notification template in AceOffix.
From
On the Insert
menu
tab,
choose
open the Quick Parts dropdown menu and select the Field… option.
Image Modified
Then select
Select the IncludePicture optionfrom the list of
Field Names
field names.
Enter the image URL
to the image
in the Filename or URL field.
IMPORTANT: Check
Select the Data not stored with document checkbox.
Image Modified
Click the OK button.
The image will appear in the document.
If an Error
is
Is Displayed
instead
Instead of the Picture
After opening a notification template in AceOffix (or a regular document in Microsoft Word), you may see an error message stating “The linked image cannot be displayed” may appear instead of the expected image you were expecting.
This does not necessarily mean the image or link is broken. Microsoft Word occasionally cannot fetch the image fast images quickly enough before the document is rendered on the screenrenders. Try pressing the Ctrl +A and then F9 to refresh the documentand A keys to select the entire document, then press the F9 key to refresh all fields.
Verifying An Image was Inserted Correctly
When editing a Notification Template that contains notification template with an image, it is it’s not possible to tell just by looking whether the image is embedded or linked.
To determine this, perform the following check, follow these steps:
Open the file in Microsoft Word (not AceOffix) and open any document.
Navigate Go to File → Options and click Advanced. Scroll down to the File tab and select the Options command.
In the Word Options dialog box, select Advanced from the list on the left.
Under the Show document contentsection, check select the box Show field codes instead of their values checkbox,and click the OK button.
Close Microsoft Word and open the notification template in AceOffix. If the image is
inserted correctly
linked using the technique described above, the image URL should be shown in the document.
After confirming, repeat the steps above and
uncheck
clear the Show field codes instead of their values checkbox to return to
the
normal
Word
image
viewing mode
display.