Adding Images to Notification Templates
Overview
Images must be added to notification templates using specific methods to ensure they display correctly in most email and web applications. Inserting or pasting embeds the image in the email, and most web clients (including Gmail) remove embedded images. As a result, the notification may appear correctly in nVIRO, but the images may be missing from the recipient’s email.
Adding an Image to a Notification Template
To avoid this issue, images must be linked rather than embedded. When linked using the method below, Microsoft Word stores the image’s URL instead of embedding the file. For commonly used public images, such as agency logos, this is usually not a problem, as the image URL can be copied directly from the agency’s website.
To link the image:
Open the notification template in Aceoffix.
On the Insert tab, open the Quick Parts dropdown menu and select the Field… option.
Select the IncludePicture option from the list of field names.
Enter the image URL in the Filename or URL field.
Select the Data not stored with document checkbox.
Click the OK button.
Troubleshooting: “The Linked Image Cannot Be Displayed” Error
When opening a notification template in Aceoffix or a document in Microsoft Word, an error message may appear in place of the expected image stating “The linked image cannot be displayed.”
This does not necessarily mean the image or link is broken. Microsoft Word may occasionally be unable to fetch linked images before rendering the document. To resolve this, select the entire document by pressing Ctrl + A, then refresh all fields by pressing F9.
Verifying the Image Was Inserted Correctly
When editing a notification template with an image, it’s not immediately obvious whether the image is embedded or linked.
To verify:
Open any document in Microsoft Word (not Aceoffix).
Open the File tab and select the Options command.
In the Word Options dialog, select the Advanced option from the left-hand menu.
Under Show document content, select the Show field codes instead of their values checkbox, then click the OK button.
Close Microsoft Word and open the notification template in Aceoffix. If the image is correctly linked, its URL will appear in the document.
After confirming, repeat the steps above and clear the Show field codes instead of their values checkbox to return to normal image display.
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