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Issue: Aceoffix opening in MS Word instead of Ace Browser

Certain issues have been identified connected to monitor scaling.  If the scaling on any monitor hooked to the work station is greater than 100%, it can result in Aceoffix opening in Word rather than in Acebrowser. 

The following 


MI EGLE put together the following document which fixed their AceOffix scaling issues.


Still not working?


Using Office2019?

Set the local Word options Optimize for Compatability (application restart required)


Single Monitor ?

Possibly an MS Office suite problem. 
  1. Please use professional and higher versions of MS Office. Do not use home version.
  2. Please make sure that MS Office suite is installed fully.


If the above 2 points are not the cause, then try re-installing MS Office to see if this issue can be solved.
Add-Ins?
If re-installing MS Office does not solve this problem, then it may be caused by the Add-Ins in MS Word.
  1. Open the MS Word. Go to File --Options, and click Add-Ins in Word Options.
  2. Click Go to Manage COM Add-ins, and Remove all Add-Ins except Aceoffix to see if this issue can be solved.
  3. If it's solved, then add the necessary add-ins back one-by-one to check which add-in causes this issue.
    .


LINK TO RELATED ON ACEOFFIX WEB SITE:

http://www.aceoffix.com/support/help-center/      (search for 'word')


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