Submission Correction Request Process
Overview
The submission correction request process allows internal users to efficiently request and receive corrections from external users—all within nVIRO. Internal users can also add notes to correction requests and share them with external users as needed.
Reviewing a Submission and Requesting Corrections (as an Agency Processor)
To review a submission and request any necessary corrections as an agency processor:
Navigate to the Submission Details page, then click the Manage Submission button in the right sidebar. This opens the Submission Overview page.
Click the Begin Review button. This changes the submission status to “Locked for Review.”
Submitters cannot revise locked submissions. They will see their submission in this status in their dashboard, along with the following message (unless customized): “The submission has been locked for review by the Agency Processor. You will be notified when the review is complete and of any next steps.”
Click the View Form button to begin reviewing the submission.
Creating a Note
When reviewing a submission, the processor can add notes to the form or to a specific section or control. Notes are for informational purposes only and do not indicate an error or issue. External users cannot respond to notes. If needed, notes can include attachments and can be configured to display to both the applicant and internal staff, or to internal staff only. Notes remain visible even as revisions are made.
To create a note, click the Create Issue/Note button and select the Create Note menu option.
Creating a Correction Request
If the processor finds a discrepancy that must be addressed, they can request that the submitter make a correction. Correction requests can be made at the form, section, or control level.
To make a correction request, click the Create Issue/Note button and select the Create Correction Request menu option. If the processor did not click the Begin Review button before starting their review, the submission is automatically locked to prevent the submitter from starting a revision while the review is still underway.
Completing the Review
Notes and correction requests appear in the right sidebar and can be edited or deleted, if needed.
After all notes and correction requests are added, click the Complete Review button at the top of the page. If any correction requests have been added, a dialog appears to confirm that they will be sent to the submitter.
Making Corrections (as an External User)
When the external user logs into nVIRO, a notification appears on their dashboard indicating that a submission is on hold and requires action.
To make the requested corrections:
Click the Open button in the notification.
Click the Revise Submission button. A confirmation dialog appears.
Click the OK button to proceed.
Click the correction request in the right sidebar to navigate directly to the section or question needing correction.
Correct the data as requested.
Add a comment for the agency processor, if desired.
Click the Mark Complete button.
After the final correction request is completed, a dialog appears indicating that the form is ready to be resubmitted.
Click the Proceed to Review button to review and resubmit the form.
Reviewing a Corrected Submission (as an Agency Processor)
The agency processor receives a notification when the revised form is submitted.
For any non-schedule submissions (such as applications, permit changes, or service requests), the form status automatically changes to On Hold. For schedule submissions that require approval, the hold automatically ends, and the submission status is set back to In Process.
To review a corrected submission:
Navigate to the Submission Details page, then click the Manage Submission button in the right sidebar. This opens the Submission Overview page.
For non-schedule submissions, click the View Form button. For schedule submissions, click the Begin Review button to lock the submission, then the View Form button.
If the correction resolved the issue, click the Close button. If it did not, use the Add Comment button to explain why the correction is insufficient.
After processing all corrections, click the Complete Review button at the top of the page.
For non-schedule submissions, if all corrections are approved, the status will either remain On Hold until an end hold date is added, or automatically change to In Process (this behavior is configurable for each form; for more information, see the next section).
If additional corrections are needed, the submitter receives an email notification. This process can be repeated as many times as necessary.
Configuring a Form to Remain On Hold After Corrections Are Approved
When correction requests are added, the system automatically places a hold on the submission with the type “Correction Request for Electronic Submission” and a blank hold end date. By default, the submission status changes from On Hold to In Process when all correction requests are approved.
To keep the submission status as On Hold until the agency processor adds a hold end date, navigate to the Dates and Deadlines tab of the Form Details page and select the Submission Remains On Hold after Unlock with no Open Corrections Requests checkbox.
This change only applies to non-schedule forms. Schedule forms automatically change from On Hold to In Process status when a revised submission is received.