Creating and Managing External Users (Regulated Community)

Owned by John Bosco
Last updated: Aug 22, 2024 by Will Rensmith
2 min read

Creating External Users

External user accounts are created through self-registration—that is, each external user creates the account himself or herself. However, to carry out tasks within the system for a particular site, the user will need to be authorized for that site, which can happen in a number of ways as described in .

Certain nVIRO implementations may be integrated with third-party authentication services such as Azure AD, CROMERR, or OpenID Connect services. In these integrations, the registration steps typically involve interaction with third-party applications, and the specific steps for self-registration will vary.

Self-Registration

To create a new external user account, a user needs to perform the following steps:

  • Click the Create an Account link on the nVIRO Home page.

    • Alternatively, click the Create New Account link from the Sign In page.

  • Fill out the form fields on the Create an Account page. Fields marked with a red dot are required.

The email address supplied must be unique and cannot already exist in the system. If an email address is entered that already exists in the system,
the user will be prompted to optionally sign in or reset their password.

In a default installation, each user's password is required to have at least one upper case letter, one lowercase letter, one number, one special
character, and have 8 minimum characters; however, these requirements are configurable by installation and may vary by agency.

By default, passwords are set to expire after 90 days; this too, is configurable by installation.

Note also that the user has the option to download the Certifier Agreement form, which can be submitted once the account is created and allows
users to submit forms requiring electronic certification.

  • Click the Create Account button. A verification email is sent to the email address provided.

  • Navigate to your email program and locate the verification email. The email should arrive within a few minutes; if it is not found in the inbox, check the spam/junk mail folder. If it's not there, check with your IT department to see whether emails are being blocked at the network firewall.

  • Read the email and click the verification link, or cut and paste it into the browser. This confirms to the system that the user who registered is in fact the owner of the provided email address.

  • The account is activated and the user is prompted to sign in.

Resending New External Account Verification Emails

If an external user creates an account and they fail to click the activation link emailed to them by nVIRO before the activation link expires, an internal user administrator will need to send them a new verification email.

To resend a new external user account verification email:

  • Navgate to Admin → Users

  • Search for the user by their name or email address

  • In the search result list, click the Resend Verification button

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